The Art of Communication

Koozie Central Blog Day 26:

Email Comic

I’m not ordinarily one to toot my own horn (no pun intended and on second thought, yes, I actually am), but my email communication skills are quite solid.  My email skills have developed since email made a big splash on the “aol” scene, I’ve made enough faux pas, as well as taken advice from some excellent e-communicators so that I feel comfortable saying that I am an excellent “emailer”.  Responses to client/possible client emails are usually organized in number form, for longer answers, and neat concise paragraphs for shorter answers.  My contact info. is  always readily available in more ways than one and I’ll even go so far as to color code (bold, italics, etc.) if I think that will help the reader to more clearly understand the answers to their questions.

Why do we send emails?  It is an efficient and recorded way of communicating that is almost instantaneous and can be a highly productive way of doing business.  Why do I say can be?  If you don’t check your email regularly and/or respond to the emails completely, it entirely defeats the mode of communication.  Writing well thought out (note, not time consuming, simply well written) emails saves all parties involved a good deal of time and often hassle.

The point of this blog is to comment on various aspects of my day to day business life and my experiences of starting an online business, www.kooziez.com, from scratch all while living outside the USofA.  One thing that continues to elude me is how one can be involved in/dependent upon various web aspects without taking advantage of these very aspects of the web that contribute to your businesses’ success.  I am, as we “speak” starting a formal daily log in which I summarize, every 15 minutes, what activities I’ve worked on.  Why? In order to become even more efficient at what I do.  I simply cannot understand not having some type of “smartphone” if running a successful online business and cannot begin to comprehend a lack of consistent email checking.

Please also be sure to understand, this is not so much a space for ranting as it is a space for musing.  Yes, I do get frustrated but I more try to look at those frustrations as an opportunity for learning rather than a sticking point that prevents me from moving forward (after, of course, the initial five minutes of loud expletives aimed at my computer).

C’est la vie.  It is my job to figure out how to be more efficient, not to force people to change.

Order Form

Koozie Central Blog Day 24:

Computer Comic

Embarking on the venture to create a website that sells personalized product (i.e. personalized koozies), one can never even dream of the amount of time that is spent in choosing something so seemingly simple as a color scheme.  Hours and hours are spent agonizing over justification, available pages, order buttons and the placement of various links and objects.  I cannot even begin to explain the amount of changes we’ve already made to the site.

So our order form was started a little over a year ago.  We went from a basic ordering system with many glitches (where did people’s art go?!?).  This brought us to a order form with very well written code but aesthetically and basic user-friendliness slightly lacking.  A new age is born, the order form goes color and has various steps and pages involved.  Unfortunately, the pages are convoluted, the information is not consistent throughout the pages and various costs and amenities are not properly calculated.  This brings us to order form 4.0.  We are so incredibly very close!  It is supposed to be launched today but our FTP is doing a funky chicken dance.

I can think of another acronym for FTP that is not very polite and I’m so anxious to see it live!