OBC Frequently Asked Koozie Questions

Have a koozie question? Here you can find answers to any and all questions about your cooler order process, from design to payment to shipping. Click a topic below to see the answers.

If you can’t find what you’re looking for, please feel free to contact us day or night via, phone 518-964-1021, support@onlinebeercoolers.com, , , , BB Pin 214AA877 for all your cooler needs.

Topics:

ORDERING

DESIGN:

SHIPPING

MISC.

How do I place an order?

You can either place an order through our secure order form, or contact us at 518-964-1021 / support@onlinebeercoolers.com to speak to one of our helpful beer cooler specialists who can answer your questions, give you ideas for your coolers, or provide a detailed quote or free color proof.

Once you have placed your beer cooler order, you will receive an email from one of our designers within 48 business hours with a color proof of your design before it goes to print, along with a copy of your invoice to review all the details such as shipping address, colors, and quantities. After we make any necessary changes and receive your approval, we send your order to print, and you will receive a UPS tracking number when the package is on its way!

Will I be able to review my design before it goes to print?

Of course! All orders receive a free color mockup of your order which must receive your OK before we send it to print. All clients are contacted by email within 48 business hours of receiving your order. Didn’t receive the email? Please be sure and check your spam or junk filter.

How quickly can I get my beer coolers?

We offer 3 levels of shipping via UPS:

– Standard Shipping: 15 business days – Order today to get your coolers by:

– Rush Shipping: 11-14 business days – Order today to get your coolers by:

– SuperRush Shipping: 7-10 business days – Order today to get your coolers by:

– MegaRush Shipping: Contact us directly for a custom quote for delivery less than 7 business days.

See our Shipping Page for shipping prices.

What can I print on a beer cooler?

Anything you want! You can either Design it yourself in our CoolerLab, or contact our design team to help craft your ideal beer cooler. All designs can use:

  • Clip-art– Pick an image from our 500+ ready-to-print designs, and add your own text!
  • Upload your own – Upload your own image, and have OBC adjust as necessary or add text. Consult our design page to read more about what can and cannot be printed on your cooler.
  • Text – Pick from our huge font library to add your own names, dates, places or slogan!

No idea what you want? – No problem! Contact our design staff to who have great designs and great ideas at their fingertips and are ready to help.

Want to see some good designs? Click here to see our Cooler Hall of Fame!

 

Is your minimum order really 1 beer cooler???

That’s right! Why get more than you need? We at OBC believe in personal freedom, and if you, the client, want a single beer cooler, that is what you get.

Do you have a customer support team?

Yep! Our customer support team of Sophia and Jack are standing by, M-F, 8-5pm ET, and sometimes after that. We pride ourselves on having the most helpful support staff on the web! Call now at 518-964-1021 or email us at support@onlinebeercoolers.com to speak to a real person who will answer any and all questions you may have.

How do I print my own custom design?

You can upload your own image either through our secure Order Form or by contacting our support team, but please make sure that it is printable. See our Design Page for more information about what can and cannot be printed on a beer cooler.

Is your site secure?

Absolutely. We at OBC take security very seriously and vow to do our best to protect our clients and visitors from any and all threats out there. All your information is transmitted and stored using secure connections (SSL). All billing is done through either PayPal or Google Checkout, meaning no credit card is kept on file. See our security center for more details.

How can I pay?

We offer secure payment with Credit Card, Paypal, or Google Checkout. Although our billing system is 100% secure, if you prefer to not enter your card on the internet, call us at 207-200-5111 to pay with credit card over the phone.

Do you offer blank beer coolers?

Absolutely! When ordering beer coolers, just select this option on the form and you will skip the design portion and be taken directly to the shipping and payment pages. Blank cooler orders do not need to pay our screen fee.

What is your screen fee?

All our beer coolers are printed using a fine mesh screen for high-quality printing. Each and every printed order has a cost of $35.00 that helps us offset the set-up costs. We do keep screens on file though, so if you have placed an order within the past several months and need more of the same design, you won’t have to pay this fee again!

What about shipping?

All our orders are shipped UPS directly to your home, office, or anywhere you want them to go! Once your coolers leave our print facility, you will receive a UPS tracking number to follow them on every step of their journey from our factory to your beverage.

We offer 4 different levels of shipping depending on when you need your coolers. See our Shipping Page for shipping prices.

– Standard Shipping: 15 business days – Order today to get your coolers by:

– Rush Shipping: 11-14 business days – Order today to get your coolers by:

– SuperRush Shipping: 7-10 business days – Order today to get your coolers by:

– MegaRush Shipping: Contact us directly for a custom quote for delivery less than 7 business days.

What if I have beer cooler design block?

No problem! Contact our design staff to who have great designs and great ideas at their fingertips and are ready to help.

Do you really guarantee your prices?

Yep! Find a better price on the web for 500 koozies or less, and we’ll beat it. If you do find a better price, please email a screenshot of final payment page to support@onlinebeercoolers.com and we will send back an invoice for a lower price.

Can I have a custom color for my beer cooler or ink?

We can print your beer coolers in any ink color you want! Send us either an image with the color, or describe the color with your order.

Our beer coolers come only in the colors offered on our site, which are slightly different for each product.

Your koozie and ink color will be very close to the color on your art proof, but we do not guarantee that it will be an exact color that will match your bridesmaids’ dresses.

Collapsible Fabric
Collapsible Neoprene
Zipper Neoprene
FOAM KOOZIE
ZIP-UP FABRIC
Water Bottle Koozies